Refund & Cancellation Policy

Last updated: 13 July 2026

This policy covers the Sage Premium subscription offered by TOTAL-MAT CONSULTING SRL. Payments are processed by Lemon Squeezy, our merchant of record, which handles billing, taxes and refunds on our behalf.

1. Cancelling your subscription

You can cancel at any time from your account page, which opens the secure Lemon Squeezy customer portal. When you cancel:

• no further payments are taken;
• you keep Premium access until the end of the period you have already paid for;
• your account and free features remain available afterwards.

2. Refunds

If you are an EU/EEA consumer, you may have a statutory right of withdrawal within 14 days of purchase. Note that by starting to use Premium immediately after purchase you may lose this right for the current period, as permitted for digital content and services.

Beyond any statutory right, we handle refund requests fairly and on a case-by-case basis — for example for accidental purchases or a service that did not work as described. Approved refunds are issued through Lemon Squeezy to your original payment method.

3. How to request a refund

Email office@totalmat.ro from the email address associated with your account, with the approximate date of purchase and the reason for your request. Refund requests may also be handled directly by Lemon Squeezy as the seller of record.

4. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. Accounts associated with fraudulent chargebacks may be suspended.

5. Contact

Questions about billing, cancellations or refunds? Email office@totalmat.ro.